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At The Naked Laundry, we appreciate that customers may change their mind or a style does not suit them as they want. If you receive an item(s) that you are unsatisfied with, whether it be the colour, shape or length, we will offer you an exchange or your money back.

  • All returns must be sent back to us within 14 days of delivery.
  • Items must be unworn, unwashed with all labels attached.
  • We have the right to refuse a return if we feel the item has been used, or if we notice any marks, odours or if the order is out of the 14 day returns policy.

We're sorry, but we are unable to offer free returns, returns must be made at your own cost. 

Returns must be submitted via this link here.


For queries regarding returns please contact hello@thenakedlaundry.com

1. When will I not be eligible for a refund or exchange? 

We reserve the right to refuse refunds/exchanges on items if the product is not returned to us in a resalable condition. When trying on items of clothing, please ensure that you are not wearing perfume or deodorant, as we are unable to accept an item where there is evidence that the item has been worn or damaged, or if there is a mark or ascent on it.

Refunds will NOT be granted on the following criteria, and the item(s) will be sent back to you at our own cost:

  • Clothing is marked i.e. make up, debris, dirt marks on the hem & stains.
  • The item has been worn and resembles an odour of perfume, deodorant or body odour.
  • Tags are not intact – please ensure all tags are kept on the garment while trying on.
  • The item has been returned to us outside the 14 working days refund policy
2. How long do I have to return an item?

You have 14 days from the date it is delivered to you to send your return back to us. It takes 7-14 working days for your return to be processed by our quality checking team. Proving the garment(s) are deemed resalable, then a refund will be issued to you. Please note, during the festive season and busier periods, the refund process may take longer than expected.

Please note, once a refund is issued, it can take various times to reflect into your account, please see the following;

  • If you paid via Credit/Debit Card – the refund can take 3-7 working days depending on your account provider.
  • If you paid via PayPal – It can take 7-14 working days.

3. How long does it take to process my return/exchange and receive a refund?  

We aim to process all returns as quickly as possible. We do ask that you allow 7-14 working days from the date we receive your return for your refund to be processed. Once your refund has been issued, you will receive an email from us letting you know your refund has been issued. It can take up to 7 working days for the money to reflect into your account (this is all dependent on your account provider).


It can take 7-14 working days from the date we receive your returns for an exchange to be processed, once approved by the quality checking department, then an exchange will be processed.

ABOUT THE NAKED LAUNDRY

OUR STORY

Welcome to The Naked Laundry, where East meets West in a seamless fusion of style. Founded in 2018, we're your go-to destination for curated fashion that effortlessly blends Asian and Western influences. From the perfect blouse for your sari to a chic skirt to enhance your lehenga collection, we redefine boundaries in every stitch. Join us on a fashion journey that celebrates diversity, creativity, and the beauty of individuality. At The Naked Laundry, we're not just a brand; we're a unique expression of cross-cultural elegance.

IT ALL STARTED WITH...

A wardrobe malfunction at university. Our founder Nikita needed a last-minute blouse to match a lehenga (skirt), and her mum posted a sari-blouse which ended up being too small. With no other options available, Nikita was left with a half-open blouse, held together with some safety pins. With many saris, lehengas and other South Asian outfits, each component is made to match with each other, leaving no room for mix-and-matching or fluctuation in sizing – and ultimately leaving that outfit sitting in your wardrobe. This sparked the idea of creating a brand which specialises in crop tops that can be worn as sari blouses, along with her western wardrobe.

OUR MISSION IS TO...

Create timeless styles. We treat our styles as a blank canvas, where you can easily dress them up or down to make each piece personal to you. Each of our designs is created with three moments in mind – style, silhouette and tradition. With each piece, we envision how our customers would style that particular piece; whether that be with a sari, a traditional lehenga or jeans. At The Naked Laundry our core Indian heritage is at the forefront of everything we do. We aim to bring all elements of Indian tradition together with a modern twist to find the perfect blend that suits the needs of our growing British South Asian community.